The terms and conditions governing the use of our services
2026/01/17
These Terms of Service ("Terms") govern your access to and use of the TensorFusion website, software, and services provided by NexusGPU PTE. LTD. ("TensorFusion", "we", "us"). By accessing or using any Service, you agree to be bound by these Terms.
If you sign an order form, statement of work, or master agreement with us (each, an "Order"), the Order will prevail over these Terms to the extent of any conflict.
We provide GPU management and computing resource orchestration that may be delivered as cloud services, hybrid deployment, or on-premise software. Some offerings are subscription-based; others may be licensed on a perpetual or term basis with annual support fees. The specific scope, deployment model, service levels, and fees are described in the applicable Order.
You must be of legal age and have authority to bind your organization. If you use the Services on behalf of an entity, you represent that you are authorized to accept these Terms for that entity.
You are responsible for all activity under your accounts and for maintaining the confidentiality of credentials. You must provide accurate, current, and complete information and promptly update it as needed.
You agree to:
You will not (and will not allow others to):
Fees and payment terms are set forth in your Order. Subscription fees are billed in advance and renew automatically unless the Order states otherwise. Perpetual or term licenses may require annual support fees to receive updates and Support Services.
All fees are exclusive of taxes. You are responsible for taxes, duties, and similar governmental assessments, except taxes based on our net income.
We may suspend access for non-payment after providing reasonable notice.
You retain all rights to Customer Data. You grant us a limited license to host, process, transmit, and display Customer Data solely to provide the Services.
We process personal data in accordance with our Privacy Policy. For on-premise deployments, you control your environment and are responsible for complying with data protection laws applicable to your use and storage of Customer Data.
Each party will protect the other's confidential information using reasonable care and only use it to fulfill obligations under these Terms or an Order. Confidential information excludes information that is public, independently developed, or rightfully received without restriction.
We retain all right, title, and interest in and to the Services, Software, and related intellectual property. Except for the limited rights granted in an Order, no license is granted by implication or otherwise.
If you provide feedback or suggestions, we may use it without restriction or obligation to you.
Support Services and any service level commitments apply only if specified in an Order or support policy. No uptime or response commitments apply unless expressly agreed.
We may suspend Services if required by law or to prevent harm to the Services or others. Either party may terminate an Order as provided in that Order. Upon termination, your rights to use the Services end, and any outstanding fees become immediately due.
Upon termination, you must stop using the Services and return or destroy any Software as instructed. For cloud Services, we will make Customer Data available for export for a limited period, if specified in the Order, after which we may delete it. Data deletion does not apply to on-premise environments under your control.
We warrant that we will provide Services in a professional and workmanlike manner. EXCEPT AS EXPRESSLY STATED, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" AND WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL.
OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY YOU FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE EVENT.
You will indemnify and hold us harmless from claims, damages, and expenses arising from your misuse of the Services, violation of law, or violation of third-party rights.
You agree to comply with all applicable export control and sanctions laws in your use of the Services and Software.
These Terms are governed by the laws of Singapore, without regard to conflict of law rules. Any dispute arising from these Terms will be submitted to the exclusive jurisdiction of the courts of Singapore.
We may update these Terms from time to time by posting the revised version on this page. Material changes will be effective after reasonable notice.
If you have questions about these Terms, please contact us.